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Frequently Asked Questions

Countries eligible for shipping

  • We support airline shipping to nearly all countries worldwide.
  • Check during checkout to see if we support shipping to your country/region.

Payment Failed?

We offer multiple secure payment methods. If you encounter any payment issues, please try again or choose an alternative payment method. For further assistance, feel free to contact us.

Order processing time

Typically, your nail order will be processed within 3-7 business days. If your order hasn't shipped after 10 business days, feel free to reach out to us via our online chat or by emailing yingzhan@crystal-bear.com. We aim to respond to all inquiries within 12 hours.

For urgent nail needs, explore our Ready to Ship collection! This collection features pre-made stock that can be shipped out quickly.

Order shipping time

We offer fast and reliable airline shipping to the US, Canada, Mexico, and most European countries, with deliveries arriving in 7-15 business days. For some destinations, such as India, we currently only offer EMS shipping, which may take approximately one month for delivery.

How is the shipping fee calculated

Enjoy free shipping when the total amount (after discounts) is $20 or more. Otherwise, a $3.98 shipping fee applies.