As some of our products are individually handmade in small quantities, your order may take up to 7 working days to be processed before it is ready to ship. All orders are tracked and you will receive a reference number.

For orders worldwide:

• Free shipping for orders of $40 USD or more.
• Flat rate $6.99 USD shipping for orders under $40 USD.
• To upgrade to express courier shipping, please email us at zhanying@crystal-bear.com. 
• Delivery times for international orders vary according to your location, usually about 7-15 working days. 
• You will be responsible for any import/customs-related charges implemented by your destination country.

On the rare occasion of a delay or if something has unexpectedly sold out, we will inform you right away and you can choose to get a refund or select an alternative product.